If a customer thinks your support process is high effort, then it is high effort. Companies like Amazon, Zoom, and Uber are showing customers what a seamless experience looks like - if yours doesn ...

Retailers must tackle the '4 p.m. price dissatisfaction surge.'In today’s fiercely competitive retail environment, effectively managing price perception is crucial to customer satisfaction. In an era ...

When a company's aspirational self-perception misaligns with the market's, rebranding rarely lands as intended. That can be flat-out embarrassing. By Steve BlueJune 21, 2016 Shutterstock ...

Perception is a funny thing. It is not universal; when you make decisions, you should take into account the fact that the way you perceive things is often not how other stakeholders in a situation ...

In 2005, Aspect Software of Westford, MA, undertook an innovative survey of both customers and contact center operators in an effort to better understand the difference between customer expectations ...

Perception and shared values, much like the wider world of customer experience, demand continuous study, planning and execution. Understanding and acting upon these factors is usually a difficult ...

Key Questions Answered 1. Can social media sentiment analysis help me drive customer experience? 2. How can social media analytics help me identify and categorize the tone of online conversations? 3.

That's a pretty large gap from company perception to consumer reality. Related Article: How to Build Customer Loyalty, One Connection at a Time Customers and Companies View Loyalty Through Two Lenses ...

Employing individuals experiencing houselessness results in positive outcomes in the hospitality industry, such as positive attitudes about hotels and positive word of mouth, according to research ...

JetBlue CEO says airline will block middle seats into 2021, cites importance of 'customer perception' In extending the policy, JetBlue joins other carriers such as Alaska Airlines and Delta ...