Dealing with conflict is no easy feat—especially when it’s coming from an upset customer. Whether it’s problems finding information on your website or frustrations with a particular product or service ...
The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Jason VandeBoom ...
HOLMDEL, N.J., Oct. 30, 2019 /PRNewswire/ -- Vonage (NYSE: VG), a global leader in business cloud communications, has announced the launch of its Conversation API at the Company's user and developer ...
Artificial intelligence communications and conversation platform Sendbird Inc. today announced the launch of Sendbird Voice AI, a voice automation solution for customer service designed to take the ...
Good communication is the key to maintaining your business's relationships with its customers. The people who support your company want to know that their patronage is appreciated and their needs will ...
In today's interconnected world, businesses can no longer afford language barriers when it comes to customer support. Sravan Yella, from Hewlett-Packard, recently published a compelling study on this ...
Showing a demo of a flashy, generative AI-powered customer agent is easy. Both newly formed startups and established tech leaders are offering them up—and the market is only trending upwards. The use ...
MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Level AI today announced that it has been named a Gartner Cool Vendor for its exceptional contributions to the field of artificial intelligence and its ...
Opinions expressed by Entrepreneur contributors are their own. Marketing has become a billion-dollar business across the United States. Statistics show that companies spent more than $250 billion on ...
Fullpath, an automotive retail customer data and experience platform (CDXP), announced an integration with conversation intelligence AI provider Invoca. The companies said Invoca’s AI-powered call ...
WASHINGTON (7News) — Robots are now able to hold conversations with humans thanks to Artificial Intelligence (AI). 7News On Your Side's Lindsey Mastis covers AI & Tech and tried out a robot designed ...
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