So Complaint Letter Writing 101-102 takes as a basic: Tell them what you want. If it`s an apology, the writer ought to give the name of the employee who is under fire. If it`s money, be specific.

A letter makes your complaint official and pretty much requires a response from the cruise line. It’s your best shot at resolution, so you need to make a good case.

Complaint letters used to be seen only by the hapless elected officials, newspaper publishers and corporate complaint departments (the latter renamed “customer service” in a vain attempt to ...