Cloud-based call centers offer more than just VoIP. Explore key features, industry use cases and what sets top platforms ...

Home » Cloud Jun 23 2023 Cloud Cloud-Based Machine Learning Tools Support Businesses’ Customer Service Process Predictive analytics, voiceprint authentication and sentiment analysis are just some of ...

Why were the Magnificent Seven stocks so impressive in 2024, and why are they expected to lead the market for years to come? For many of them, the driving factors were two themes: cloud computing and ...

The Gist Cloud-based customer service. Hosted contact centers eliminate on-premises infrastructure, offering scalability, flexibility, and cost-efficiency. Omnichannel communication.

Microsoft is rounding out its Dynamics CRM (customer relationship management) product by acquiring Parature, maker of cloud-based software companies can use to create self-service portals for ...

Cloud-based customer service company Zendesk today announced a five-year strategic collaboration agreement with AWS in order to help organizations offer personalized customer experiences at scale.

Salesforce has repurposed the customer-service software acquired through its August 2008 purchase of InstraNet into a new offering called the Service Cloud, the company announced Thursday.

Varolii also will extend Nuance’s market leadership in cloud-based customer service through the addition of over 400 deployments with enterprise organizations, many of which have implemented ...

The on-premise software model for customer service has proven too costly for SMBs, but Cisco and Salesforce are betting that cloud-based customer service will remove this barrier. Salesforce and ...

Andrew Alcock, Chief Operating Officer, TH March said: "We selected Novidea as we were keen to work with tomorrow's technology. Looking ahead, Novidea's cloud-based customer service portal will ...

Divestiture of all legacy services and intervention operations completed, resulting in a 100% pure-play cloud-based SaaS and DaaS platform provider business Advancements in cloud-based software ...