In this case, this is a time where you can take the phrase “bring someone along for the journey” literally. If you know who is going to need extra convincing, ensure those folks are included ...

Visualize the visioning journey map in an easy-to-understand format. Share the VJM with the organization and key stakeholders and revisit it regularly to update progress and celebrate achievements.

Getting executive buy-in and making the business case for a new platform calls for a rethinking of the customer journey strategy, an understanding of how deploying a new solution can be done ...