This added some 20 to 30 minutes to employees' commute due to the highly congested roadways around the larger facility. "That's enough to get some people to quit," says Mark Knapton, vice president of ...

Christine Barber: Knoll is seeing a growing trend in call center planning that represents a break from traditional, linear design approaches. Two major directors include zig-zag or saw tooth design ...

Vibrant. If you don’t immediately associate these words with a call center, you’re not alone. Call centers typically bring to mind an image of crowded rows of stressed-out employees who are usually ...

Begun in 1999 and completed in the fourth quarter of 2002, the studies aimed to ascertain participants' degree of satisfaction with components of office and workstation design. The open plan office, ...