A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers. A comprehensive training manual ...

We have all been in situations where we have been treated poorly by a food server, service manager, receptionist or product installer. The end result of such an encounter is typically a vow to never ...

About the Training: CSR and Sustainability have emerged as a strategic priority for organizations,leading them to find ways to realize the full potential that CSR offers as a strategic management tool ...

If you’re interested in building an internal customer service initiative, here’s how to undertake this on your own, based directly on what I’ve found works for me. (I’m a customer service consultant, ...

CSR and Sustainability are not static concepts. They work in tandem with and in response to the tectonic forces changing and re-shaping the global market. As pressures and drivers change, so does the ...

The term corporate social responsibility (CSR) brings to mind eco-friendly practices, inclusive work environments and treating employees with dignity. A new twist on CSR is emerging and bringing the ...

In the hospitality and catering industry, customer service training is arguably the most vital category of instruction that management and employees ever receive. Businesses in this field include ...

Corporate Social Responsibility (CSR) has become prominent in the language and strategy of business. Governments and international governmental organisations are increasingly encouraging CSR and ...

The CSR Training Institute is gearing up to celebrate a decade of excellence, innovation, and global impact as it marks its 10th-year anniversary. The much-anticipated event, scheduled for August 23, ...

Opinions expressed by Entrepreneur contributors are their own. The rich, indeed, are different when it comes to their customer service expectations. Your company needs to deploy a sophisticated, ...