Let customers select appointments from a visual calendar instead of having a customer service rep look at a calendar and ...

Your company’s customer service is the part that customers interact with the most. This means your customer service should be friendly, approachable, and prompt in addressing customer issues.

A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

You can choose to transfer all incoming calls or just calls when all lines are busy. Many call centers ... information sharing and better customer service. What are the advantages and disadvantages of ...

If you manage a call center, customer service, or sales business in 2024, it’s likely a standard VoIP phone system will fall short of meeting your needs. Dedicated call center software offers ...

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering ...

Shep Hyken, a customer service expert, has also researched call center fatigue ... Managers also check frequently during busy times to gauge stress levels and provide support wherever it may ...

Stay up-to-date with the latest Contact Center ... service and the latest in AI-driven chat interactions. Call centers and contact centers are pivotal interaction points in the broader customer ...

American business is delivering one of history's greatest revolutions in customer convenience -- except in our industry, the ...

Almost every airline has an app that posts flight updates and sends delay and cancellation alerts. Check and download the app ...