IT Services - IT Services
WEBIT Services are just a phone call away, even out-of-hours. Call us any time on +44 020 7882 8888.
Services - IT Services - Queen Mary University of London
WEB[email protected]. Submit anytime, but expect responses between 7am to 7pm Monday to Friday. Service Desk - Phone. 020 7882 8888. 24hrs - 365 days. Campus Customer Support (CCS) L2. In-person appointments for IT support for staff and students. N.B. This is “by appointment” only, booked through email or Live Chat.
About ITS - IT Services
WEBAbout ITS. IT Services. About ITS. IT Services plays a pivotal role in realizing Queen Mary's strategic goals of excellence in research and teaching. Our dedicated team of over 190 professionals diligently works to develop, support, and manage a wide range of services, ensuring a seamless IT experience for students and colleagues.
Email - IT Services - Queen Mary University of London
WEBWe supply all staff with a university email, one specifically designed for the business purposes of Queen Mary University. The service uses Microsoft Office 365 and has 50GB of mail storage, a calendaring system, and mobile access.
IT Service Desk - IT Services - Queen Mary University of London
WEBOut of Hours phone support. Our 24/7 phone service, can be reached by dialling the usual IT Service Desk number, 0207 882 8888. They can be contacted between 7pm - 7am on weekdays; all weekends, College Closures and Bank Holidays. If your query can’t be resolved, a ticket will be raised and passed to the IT Service Desk for further investigation.
Support - IT Services - Queen Mary University of London
WEBContact, our Out-of-Hours phone support service, by dialing the usual IT Service Desk number (0207 882 8888) between 7pm - 7am on weekdays, all weekends, and during University closures and Bank Holidays. If our team is unable to resolve your query directly, they will raise a ticket for you and pass it along to the IT Service Desk for further ...
Self help - IT Services - Queen Mary University of London
WEBWelcome to our self help support pages where you will find useful tools and guidance about managing your systems and devices, and to help you resolve common IT problems yourself. If you don’t find what you are looking for, please contact us or raise a support ticket using our self service portal. Queen Mary has license agreements for various ...
Multi-Factor Authentication (MFA) - IT Services - Queen Mary …
WEBMulti-factor Authentication (MFA), also referred to as two factor authentication (2FA), adds an extra layer of security when accessing some online services. You may already use some form of MFA for online banking or to access your personal email account. At Queen Mary, authentication requires a ...
Frequently Asked Questions - IT Services - Queen Mary …
WEBFrequently Asked Questions. At the Service Desk we get a number of calls and tickets regarding various requests and issues, to help save you time we have compiled this Frequently Asked Questions page. Click on a topic to navigate to the question you need answering. Accounts (New Starters, Leaving Staff, QMPlus, Visitor)
Students Welcome Guide - IT Services - Queen Mary University …
WEBWelcome. While at Queen Mary you’ll use a number of IT services and applications and we’ve outlined the main ones in this booklet. Please familiarise yourself with the rules in place to protect yourself and others. These can be found under “IT and IT related policies” arcs.qmul.ac.uk/policy. General IT support information can be found ...